Writing Formal Business Letters and Emails

Learn how to write formal business letters and emails that are short, clear, and to the point. This course teaches you how to get results and build better relationships with clients, colleagues, and customers. Writer and journalist Tom Geller helps you clarify your goals, research your topic and intended audience, and structure your correspondence. Plus, get tips about writing for accessibility—making your writing comprehensible, concise, and appropriate for all readers—and following up on communication.

Topics include:

  • Defining your goals
  • Conducting research
  • Setting the tone
  • Writing for accessibility
  • Sending reminders
  • Continuing the conversation

Nov, 2017
lynda.com
Presentation, Video
38 minutes